FAQ
FAQ
1. Do you have any beauty equipment that can be used at home?
Although most of our beauty equipment is used in beauty salons and beauty clinics, the Renasculpt Ems Body Shape Machine and Renaface RF electromagnetic machine can also be used at home and for individuals.
2. What payment methods do you support?
Diversified payment is also one of our advantages. When purchasing beauty equipment at winkonlaser, you can pay by PayPal, credit card, bank transfer and other methods. In addition, you can enjoy the 8$ discount we offer when paying.
3. How long is the warranty after purchasing the machine?
The machines sold by winkonlaser enjoy a three-year warranty service for the whole machine. During this period, you do not need to support any repair costs for non-human damage to the machine. If you need to send it back for repair, you only need to pay the shipping fee. Please note that gifts and consumables are not covered by the warranty.
4. How should I buy the beauty machine I need?
Place an order and pay directly through the store or contact the online customer service to make a sales contract for you. For example, you want to buy a laser hair removal machine. You can directly select the required laser power and number of handles on the product page, add it to the shopping cart and click to pay. If the above configuration does not meet your needs, you can contact online customer service to customize it. Please note that if you need a customized machine, the price needs to be confirmed separately with the sales.
5. How long will it take to ship after payment?
Generally, orders will be shipped within one working day after payment. You will receive the machine within 1-4 working days. Please note that if your order is for special needs, it usually takes 3-7 working days to produce the machine. After the customized machine is produced and passes quality inspection. We will ship it out within one working day, and you will receive the machine within 1-4 working days.
6. Does the fee I paid include shipping?
Customers in the United States do not need to pay any shipping costs, and customers in other countries need to pay an additional $1,300 for shipping. In order to ensure that the machine will not be damaged during transportation, we always use DHL for transportation. If you have special needs, please make a note when placing an order or contact the online customer service.
7. Do you provide any training services?
Yes, whether you are a beauty salon, clinic or home personal use. We provide three training modes. First, we will send a paper operating manual along with the machine; second, we will send an operating video online; third, we have a professional training team that provides real-person one-on-one video call guidance and training.
8. Can I be an agent for your machine?
The people we sell to are divided into families, clinics, beauty salons, distributors, and agents. If you are purchasing in bulk, please contact our online customer service to discuss the details. For example, appearance customization, technology customization, logo customization. Please note that we have a special agent service policy, please contact us in time.
9. Do you have experience in serving newly opened beauty salons?
Of course, we provide a variety of beauty machines. Whether you plan to open a new beauty salon or a beauty chain that needs to expand its business, we will give machine recommendations based on your local situation. In addition, we also provide free promotional material design. For example, you plan to open a beauty salon specializing in hair removal. We will first investigate the hair removal habits, skin color requirements, hair removal frequency, and consumption level of your local population, and make targeted recommendations for laser hair removal machines.
10. Can you introduce me to your most outstanding products?
I am honored that as a leader in beauty equipment manufacturers, we invest 30% of our sales in research and development every year, which has enabled Winkonlaser to continue to improve and lead the industry.
In the past two years, we have two product lines that have attracted much attention in the industry. Among them, the first is the areslite® hair removal series, which uses non crystal diode laser technology. Its characteristics are that it can increase energy output by more than 30% without adding any burden, and the loss during the process of acting on the human body is only 1%. In this way, while reducing the pain of patients, it can also greatly improve the treatment efficiency. Not only that, the service life of the areslite® series of laser hair removal machines is at least 100 million times, far exceeding other industries (generally 40 million). Non crystal technology is not only extremely excellent in energy, but also because the special focusing technology inside replaces the crystal light cone, the handle weight is only 300g, which is simply a blessing for beauticians.
The second machine recognized is the renasculpt body muscle building machine, our ems sculpting machine uses a 3-in-1 hybrid technology (hiemt, ems and radio frequency). Up to 35% muscle growth, which is unmatched by other ems sculpting machines. Even compared with the emsculpt neo machine, we are not inferior.
11. Will you attend the exhibition?
As an international first-class beauty instrument supplier. We will not miss any large-scale beauty exhibitions. In addition, we will also hold customer meetings in the local area upon request. For more information, you can check our company's official website www.winkonlaser.com.